Terms & Conditions
This website is owned and operated by Xenonex Limited (otherwise referred to as ”we”, “our” or ”us”), a company limited by shares that is registered in England and Wales with the company number 6722946 and the registered office address of 4 Leadhall Way, Harrogate, HG2 9PG.
Please read these terms carefully before using our website. Do not use this website unless you wish to accept these terms. Use indicates that you accept these terms, regardless of whether or not you choose to register with us. If you do not accept these terms we politely suggest that you do not use our website.
Purchase of Services
Any purchase of services you make via our website will be governed by our Terms and Conditions of Sale.
We reserve the right to remove access to this website in respect of anyone who does not comply with the terms set out herein. The website remains the property of Xenonex Ltd.
Upon purchase of any ILM programme or other Xenonex courses (both on or off-line), clients will be liable for all payments in full (or for all staged payments) whether they complete the programme or not.
For any ILM programme that requires the submission of assessments, the purchase price that a client makes covers our overall programme fee plus one mark and one re-mark per assignment. If additional re-marks are required over and above this they will incur an additional charge.
If clients wish to change their Programme title (e.g. transfer from Certificate to Diploma) after purchase has been completed they will be liable for a re-registration fee from ILM.
Unless stated otherwise, the intellectual property rights and copyrights for all material displayed on our website (and contained in our online courses and materials accessed via our website) are owned by us or our licensors. You may download and print extracts from our website (or from the online courses accessed through our website) for your own personal, non-commercial purposes. You should not use any extracts from our website for any other purposes. Any rights not expressly granted in these terms and conditions are reserved.
No part of our website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.
With the exception of the online courses and associated material (which are dealt with in our Terms and Conditions of Sale) all material on our website is provided on an “as is” basis, without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect with respect to our website.
Third Party Websites
We will provide links to third party websites on our website for your information. If you use these links, you leave our website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to by our website, you do so entirely at your own risk. You are therefore responsible for accessing any other websites via any links we supply and we accept no liability.
We always try to ensure that our website is always available for you. In the event that our website is unavailable at any time and for any period (for whatever reason) we shall not be liable. Where possible, if maintenance of the site is taking place we will advise you of this at attempted log in. We aim to ensure we cause as little disruption to our users at all times.
Visitor Material and Conduct
You are prohibited from posting or transmitting to or from our website any material that is threatening, defamatory, obscene, or similar. You must have obtained all necessary licences and/or approvals before submitting any information. We reserve the right to remove any material from the website that we consider inappropriate or unsuitable.
We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting inappropriate material.
You are fully responsible for your conduct, information and any materials you provide us with.
To participate in online courses via our website you will need to register with us. Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. Responsibility for the security of any passwords issued rests with you.
We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you place an order and create an account with us on our website, we will ask you to provide certain personal information, for example:
- your name; and
- your email address.
Please note that we require this information to be able to process and fulfil your order or answer any questions.
When you purchase services, our third party payment provider may require additional personal information in order to process such payment (e.g. your home address). Please note that this information is not collected or stored by us. The relevant third party payment provider should set out the terms on which they are collecting such data at the time you make the payment.
Your personal information will then be used by us to provide you with the services you ordered and from time to time to communicate with you on any matter relating to the provision of the services.
Please note that we and our trusted partners and relevant awarding or accrediting organisations may also use the information you provide to us for the following purposes:
- to monitor website usage and provide statistics to third parties for the purposes of improving and developing our website and the services we provide via our website. Please note that any such statistics and/or information provided to third parties will be made on a confidential basis and will not include information that can be used to identify any individual;
- to support, improve and develop our business in general;
- to contact you for your views on our website, our services and our business in general; and/or
You have the right to ask us not to process your personal data for marketing purposes.
We will not share, sell or distribute any of the information you provide to us without your prior consent, unless required to do so by law.
Save to the extent permitted by law, we (and any of our group companies and the officers, directors, employees, shareholders, sub-contractors or agents of any of them) exclude all liability and responsibility (including without limitation in respect of negligence) from any amount or kind of loss or damage arising out of or in connection with your use of this website.
We do not exclude or attempt to limit in any way our liability:
- for personal injury or death resulting from our negligence;
- for any matter for which it would be illegal for us to exclude or to attempt to exclude our liability; or
- for fraud or fraudulent misrepresentation.
Subject to the exclusions/limitations set out above, we shall not be liable to you for any indirect or consequential loss or damage of any nature whatsoever arising and whether caused in tort (including negligence), breach of contract or otherwise (even if foreseeable), any loss of income or revenue, loss of business, loss of profit of contracts, loss of anticipated savings, wasted third party costs, and/or loss of data, management or office time.
The website remains the property of Xenonex Ltd and we reserve the right to amend these terms and conditions at any time and without notice. You will be subject to the terms and conditions in place at the time that you access our website.
If any provision within these terms and conditions is held by any competent authority to be invalid or unenforceable (in whole or in part) the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.
These terms and conditions (including in relation to any non-contractual obligations) shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the English courts.
Tel: +44(0)1423 876371
Suites 34 – 35, Harrogate Business Centre, Hookstone Avenue, Harrogate, HG2 8ER